Payment is due at the time services are rendered. We accept the following forms of payment:

• Visa
• MasterCard
• Discover
• American Express
• Cash
• Debit Cards
• CareCredit
• Scratchpay

If you’re in need of a payment plan, we’re happy to assist you in applying for CareCredit or Scratchpay.

• CareCredit functions like a healthcare credit card and can be used for ongoing or unexpected veterinary expenses. It offers promotional financing options, including deferred interest plans if paid in full within a certain period.
• Scratchpay is a short-term payment plan that does not involve a credit card and offers simple installment options. Approval is quick and based on a soft credit check, so it won’t impact your credit score.

We strongly recommend pet insurance to help offset the cost of veterinary care and provide peace of mind when unexpected medical needs arise. For a side-by-side comparison of providers and plan options, visit: www.petinsurancereview.com

If you have any questions about payment options or would like help applying, just let us know — we're here to help.

We understand that life can be unpredictable, and sometimes appointments need to be missed due to emergencies or other commitments. To help us accommodate all our clients, we kindly request at least 2 full business days' notice for any cancellations or rescheduling. However, if a cancellation or rescheduling request is made with less than 1 full business day’s notice, the following fees will apply:

• Late Fee: Clients will be charged a late fee if more than 10 minutes late to an appointment.
• New Patients: We require a deposit equivalent to the cost of the exam due at the time of scheduling. If you need to cancel or reschedule, please notify us with a minimum of one full business day to refund your deposit. Deposit will be forfeited if one full business day's notice is not provided prior to cancelling the appointment. Exceptions may be made for an emergency.
• Procedures: We require a deposit of $150 due at the time of scheduling. If you need to cancel or reschedule, please notify us with a minimum of one full business day to refund your deposit. Deposit will be forfeited if one full business day's notice is not provided prior to cancelling the procedure. Exceptions may be made for an emergency. Established Patients: If more than 20 minutes late to a technician or doctor appointment or one full business day's notice is not provided prior to cancelling appointments a fee equivalent to the cost of the exam will be charged. Exceptions may be made for an emergency. No deposit will be required for examinations or technician visits for established patients. This fee will be charged to the most recent debit or credit card used at the clinic. We will not be able to provide services until fees are resolved.
• Missing three appointments (no-shows or late cancellations) within a 6-month period, without providing at least one full business day's notice, may result in discharge from care at Pearl Animal Hospital. Pearl Animal Hospital will send an email to document each no-show or late cancellation. In the event of discharge from care a  written notification will be sent along with a complete copy of your records by email.

Please note that Pearl Animal Hospital requires one full business day (Monday through Friday, 8:00 AM to 6:00 PM) to cancel or reschedule an appointment in order to receive a deposit refund or avoid a late cancellation fee. This means the policy is not based on a 24-hour countdown, but rather on business operating hours. A few examples:

• If your appointment is on Thursday, you must cancel or reschedule no later than Wednesday at 8:00 AM.
• For a Monday appointment, you must cancel or reschedule by Friday at 8:00 AM, since we are closed on weekends.

We truly appreciate your understanding as we work to respect everyone’s time and keep our schedule running smoothly.