To our Pearl Animal Hospital clients and friends,
In an effort to do our part to help protect our community, and quell the spread of the novel coronavirus (COVID-19), we are implementing a temporary examination structure that will allow us to continue to provide services for your pets and their healthcare needs, while respecting social distancing as much as possible. We are remaining open to patients being seen for examinations and procedures—and we will arrange curbside services for those of you picking up food and/or medications. As such, we will be locking our doors to limit the number of individuals in the hospital. This means that, for now, we will not be allowing you to stop by for treats or ‘happy visits,’ although please know that we look forward to these visits as much as you and your pets do. Please keep in mind that this is a temporary measure and as soon as we are open as usual, we will let you know.
If you have an examination scheduled, please arrive on time and call us at 503.954.3393 to initiate your appointment. Our care team will discuss the reason for your visit and gather a history on the phone. Next, they will invite you to join a video telemedicine platform via text message that will allow you to still be an active participant in your pet’s examination. They will meet you outside and we will bring your pet in for their visit. Once the examination is finished you will be reunited with your pet while the team gathers discharge instructions and medications. During this time the front desk will call you to arrange for payment via credit card or care credit over the phone.
We will post the policy on our door and on social media so that you will be prepared and know what to expect for your pet’s visit.
Please do not hesitate to reach out with any concerns or questions.
The doctors and staff of Pearl Animal Hospital